Telehealth

Marshall Health Network is pleased to offer Tele-NOW Virtual Care consults to our community and surrounding areas, including our employees. Indications for these visits include common, low acuity illness that may not require a face-to-face examination.

Simply call our Telehealth Call Center for a virtual appointment with one of our providers: 304-781-8353 (304-781-TELE)

Visits will be conducted through our secure telehealth solution. Hours of operation: 8 a.m. – 8 p.m., 7 days per week

Example conditions which may qualify include:

• Acne
• Allergies
• Back pain/muscle strain
• Body Aches
• Bronchitis
• Cough
• Diarrhea
• Fever
• Flu symptoms
• Headache
• Insect / tick bites
• Nasal congestion
• Nausea
• Pink Eye
• Respiratory Infections
• Skin rash/ irritation
• Sinus Congestion
• Sore Throat
• Urinary Problems
• Vomiting

If you’d like to book a virtual visit with your provider, or check if an existing appointment is eligible, our team can help! Through telehealth, expert care in a wide variety of specialties is available through a secure digital platform on a computer, tablet or smartphone.

Our providers provide virtual visits for:

• Emergent care
• Scheduled visits
• Pre- and post-operative surgical care

Ask about virtual visits at your provider's office. Just like you would schedule a visit in person, call your provider to ask if they can schedule a virtual visit. 

You can also request a virtual visit by sending a message to your provider through your patient portal:

• Cabell Huntington Hospital: MyHealthFile
• St. Mary's Medical Center: MyHealth/IQHealth

All you need is a smartphone, tablet, or computer with a strong internet connection and a camera and speaker.

Download Telehealth Patient Guide

To request a telehealth appointment, call your provider's office directly or send a message through your myHealthFile patient portal at Cabell Huntington Hospital or MyHealth/IQHealth at St. Mary's Medical Center.

Step 1: Before your visit, we will send you a text or email with a link to join.

Step 2: Enter the requested information, then complete a quick guided tech check to ensure that your device, camera, and microphone are ready. You can also use this helpful Pre-Visit Checklist to make sure your device is ready for your virtual visit.

Step 3: You will then be brought directly into the visit where you will wait for the provider to join. The visit starts when both you and the provider join. While you wait, the screen will say “You’re Connected. Please wait for others to join.”

You can invite family members to the visit to participate in your care journey and chat with your provider using the buttons at the bottom of your screen. If you encounter any issues or have been waiting for a long time, call your provider’s office for assistance.

IMPORTANT NOTE: If you receive more than one invitation from your provider for your telehealth visit, please enter the most recent. After you have joined the visit, if your provider does not appear within 10 minutes, please notify the provider’s office.

• If you plan to use your cell phone for your teleHEALTH visit, review the Pre-visit Checklist for Mobile Devices .
• Download the Telehealth Patient Guide to familiarize yourself with the process.
• Choose a quiet, private space with good lighting.
• Check that you have a strong internet or cellular connection.   
• Make sure all applications are closed on your device so you can connect to your visit easily.
• Set your device up at or above face level and sit in front of a simple background, such as a plain wall or door, so your provider can clearly see you.
• Consider using headphones in case there is unexpected background noise.
• Remember to look directly at your camera instead of the screen.
• Note that a visit should never be launched while you are driving or operating any kind of vehicle.
• Please do not eat food during your visit and if possible, try to limit other background noises.
• You may invite a family member to join you or assist in your visit. 
• If you track vital signs such as blood pressure, pulse, temperature, weight or blood sugar at home have those ready.
• Have your medication list and any refill needs available for review if needed.
• Have questions prepared and report any difficulties you are experiencing. 
• Determine if your next follow-up visit will be virtual or in office. 
• Take notes if needed. Have materials ready. 
• If you become disconnected during the visit, go back to the invitation text or email and click on the link to re-join.

If you encounter any issues or have been waiting for a long time, reach out to your provider’s office for assistance.